Your feedback about your new custom-molded inserts is extremely valuable to us. The entire purpose of this product, and of this company, is to serve the specific needs of individual dancers like you. If we are not meeting your pointe shoe needs, we want to know about it so that we can continue to refine and improve our product offerings. And if we are exceeding your expectations, we certainly want to know that, too!
Due to the highly customized nature of this product, we unfortunately cannot offer refunds or returns for inserts that have already been molded.
If you believe the kit you received has been damaged or is defective, please contact us before molding the inserts, and we will happily issue an exchange or refund.